VIA FLORELLE TERMS & CONDITIONS

Confirmation of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

 

RETURN/CANCELLATION POLICY

NO REFUNDS

All sales concluded at Via Florelle are FINAL and no refunds or store credit will be issued. We do not accept returns due to the fragile nature of the roses and because every bouquet is custom created. 

DELIVERY

Delivery will be deemed to have taken place at the time Via Florelle places an order in the possession of any carrier service (e.g., UPS, FEDEX , USPS or Hand Delivery) for customer delivery. Via Florelle is not responsible for lost, stolen or damaged goods once an order leaves our workshop.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid late deliveries.

Any delays or damages of the package caused by Courier  are out of the hand of  Via Florelle and will be taken up with them.