BUY NOW,PAY LATER WITH AFTERPAY! SAME DAY DELIVERY AVAILABLE IN LOS ANGELES ☎ 855 330 0033
BUY NOW,PAY LATER WITH AFTERPAY! SAME DAY DELIVERY AVAILABLE IN LOS ANGELES ☎ 855 330 0033

FAQ

Via Florelle ships all products from Nationwide Shipping/USA Collection Priority Overnight in the Continental US. Arrival time of your exquisite roses is 9am-12pm to most areas, 5pm to some rural areas. Please note, due to restrictions with the Fedex Priority Overnight service we are unable to deliver flowers on Sundays and Mondays. A flat shipping fee of $18 will be charged for all Voyageur products in the lower 48* Saturday deliveries incur additional $15. *Alaska and Hawaii require a shipping fee of $50. We do not offer international shipping.

Via Florelle Packages do not require signature due to the fragility of the roses. Please note, by placing your order you agree to accept the package with no signature and you take full responsibility for any loss or damage that may occur (if the roses are stolen or the gate code, if any, is not provided). Please ensure the recipient is at the delivery address!

The FedEx representative will leave your package in a safe place if no one is available to receive the shipment. Note: Your flowers will arrive very thirsty so it is recommended to hydrate them as soon as possible.

Our roses are of an exquisite quality due to their Ecuadorian origin. We work with the farms that adhere to the strictest environmental and labor standards in the world. Our direct sourcing guarantees our roses remain fresh from our farms to you.

Water tubes are used for transportation purposes only. Roses should be cut and placed into water the day you receive them for optimal vase life.

Please take a photo of the roses and submit it to customerservice@viafllorelle.com within 24 hours after receiving the flowers. Our customer service team will kindly work with you to make it right.

All sales concluded at Via Florelle are FINAL. We do not accept returns due to fragile nature of the roses Please visit our Shipping & Returns page for more information.

Please follow the Care Instructions below to make sure your roses stay fresh for a prolonged time. Dissolve the rose food into the vase filled with 3/4 of lukewarm water. Remove any leaves that may touch the water! * Cut 1/2-1 inch on a diagonal from the bottom of all stems and place them immediately into the vase. Top up the water at its original level every day. For optimum vase life (over 5 days), repeat these steps every 3 days, adding rose food to the water. Place the vase with roses in a cool, shady place, far from any source of heat or direct sunlight. CAUTION-be extremely careful of the thorns when handling the stems! *Use sharp, clean knife or shears to trim the stems. *Leaves will introduce bacteria to the water, causing roses to wilt more quickly.

Freshness and quality is the first criteria for our roses and the longevity we experience with our roses is unparalleled. The lifespan of roses can depend on many factors, where they are kept, the climate and how you look after them are but a few examples. Following our care instructions your fresh cut roses should stay fresh and stunning for 5-10 days based on rose variety and proper care and Forever roses should stay up to 3 years.

If you need to change something in your order, please contact us immediately at (855) 330-0033 or email us at customerservice@viaflorelle.com We usually process orders within 2-4 hours, and once your order has been shipped, we will be unable to make any changes.