Shipping & Returns
Local Los Angeles delivery times and costs
For our local Los Angeles customers, we currently provide Same-Day Delivery throughout the Los Angeles Area within 20 miles of radius from our workshop location. Orders for Same-Day Delivery must be placed by 1PM PST of the desired delivery day. The delivery fee will be calculated based on the delivery address during the checkout. If you have questions regarding your delivery area please contact us at (855) 330-0033.
If THE RECIPIENT IS NOT HOME: In the case when no one is home/business to accept delivery, we will contact you/recipient by phone. While we do our due diligence to reach you, if we miss you/the recipient, the driver will leave the flowers somewhere safe and snap a photo as proof of delivery. If, however, the driver is unable to leave the flowers for any reason (i.e. weather, location, safety, etc.), the flowers will be returned to our workshop and the sender will be charged for re-delivery.
US delivery times and costs
Via Florelle ships all Voyageur products from USA, Nationwide Shipping Collection Fedex Priority Overnight. Arrival time of your exquisite roses is between 9 am-12pm to most areas in the US and 5pm to some rural areas on the delivery day you specify. Please note, due to restrictions with the Fedex Express Overnight service we are unable to deliver flowers on Sundays and Mondays.
A flat shipping fee of $18 will be charged for all Voyageur products in the lower 48*
Saturdays incur $15 surcharge.
*Alaska and Hawaii require a shipping fee of $50.
We do not currently offer international shipping.
Please Note: Cut-off time for all orders is 2pm PST one day before desired delivery.
CANCELLATIONS: All cancellation requests must be submitted by calling (855) 330-0033 at least 1 day (24 hours) prior to the shipping/delivery date.
All sales concluded at Via FLorelle are FINAL. We do not accept returns due to the fragile nature of the roses.
In the rare circumstances, if there is a delay due to severe weather conditions or if accidentally wrong arrangement has been delivered, contact us immediately at (855) 330-0033. All such claims must be made within 24 hours of receiving the flowers. A photo of the arrangement should be submitted to email@example.com .
Please include the order number in the subject line.
Any delays or damages of the package caused by Fedex are out of the hand on Via Florelle and will be taken up with Fedex.